Teams at Impact Clients

Own the CEO’s calendar, follow-ups, project-management systems, hiring operations, content execution tracking, metrics, reporting, and special projects. The role protects executive focus, enforces accountability across teams, coordinates hiring pipelines, analyzes financial and performance data, and builds scalable operating rhythms. It is a high-trust Executive Operations position with a performance-based path toward Chief of Staff responsibilities.

Generate and defend high-impact YouTube ideas, write four long-form scripts weekly (3 business, 1 AI-avatar), and perform two QC passes per edit. Collaborate with Head of YouTube, editors, and thumbnail designer; measure success by views, outliers, and retention. Role is creative with research and rapid performance feedback.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.