Teams at IMPaCT Care

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Lead People Operations for a rapidly growing healthcare organization. Build scalable, auditable HR systems covering HRIS, handbooks, onboarding, performance management, hiring, and process KPIs. Partner with hiring managers to recruit exceptional talent, help scale company culture, and support corporate employees and frontline Community Health Workers. The role combines hands-on execution with strategic leadership and requires strong judgment, decision-making, and experience supporting remote or home-based workforces.

Leads the design, launch, and scaling of customer Community Health Worker programs. Acts as primary architect and account owner, translating customer goals into workflows, staffing models, metrics, and benchmarks. Coordinates matrixed teams across workforce development, technology, and product; advises senior healthcare executives; analyzes program performance and root causes; and drives operational improvements across clinical and care-management initiatives.