Teams at Howden Re

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.

Lead enterprise application architecture and modernization using C#/.NET, Angular, and Azure. Design real-time, event-driven, API-first integrations, establish CI/CD with Azure DevOps, guide scalable secure solutions within SAFe 6.0, mentor teams, and integrate with SaaS platforms like Salesforce.