Jobs at Hightouch

Build and manage high-value enterprise account pipelines through outbound prospecting and land-and-expand strategies. Conduct discovery calls, understand customer needs, and deliver tailored technology solutions that produce measurable business outcomes. Collaborate with Sales, Marketing, and Product teams, consistently meet or exceed sales targets and KPIs, maintain strong client relationships, communicate effectively, and adapt quickly in a fast-paced startup environment.

Designs and implements Hightouch Identity Resolution solutions for enterprise customers. Assesses data architectures, develops identity rules and data models, debugs customer issues using SQL and server logs, explains system behavior, and identifies product gaps. Partners with sales engineering, support, and technical account management while advising technical and executive stakeholders on data strategy and identity architecture.

Leads enterprise customer discovery and data architecture engagements, translating marketing goals into activation use cases, schemas, identity rules, semantic layers, and measurable outcomes. Directs AI agents and customer teams in building and validating data transformations, owns implementation quality and performance, and develops reusable reference architectures. Serves as the long-term technical architect and channels customer needs to product teams.

Own enterprise email and SMS deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, SMS provisioning, consent management, deliverability readiness, and cutover planning. Advise customers on technical decisions, risks, dependencies, and messaging architecture while partnering with Product and Engineering to resolve blockers. Develop scalable implementation frameworks, documentation, tooling, and best practices for enterprise deployments.

Own and grow strategic relationships with agency holding companies, independent agencies, and major advertising platforms. Develop account plans, advise executive stakeholders, negotiate commercial agreements, co-sell into enterprise accounts, deliver business reviews, and coordinate cross-functional go-to-market programs. The role manages partner performance, identifies expansion opportunities, and represents Hightouch as a thought leader in agentic marketing.

Lead technical pre-sales for mid-market accounts: perform deep technical discovery, design architecture and demos, run end-to-end proofs-of-concept, build technical champions, navigate complex buying committees, and advise on AI-driven data activation. Partner with AEs, Product, and Engineering to close deals and shape go-to-market for agentic AI products.

Own Hightouch’s core marketing product portfolio, including audiences, analytics, experimentation, trait building, and orchestration. Set product vision and priorities, lead 0-to-1 innovation, improve adoption, and drive revenue outcomes. The role requires close collaboration with Engineering, Design, executives, customers, and go-to-market teams. This senior, hands-on product leadership position involves managing multiple workstreams, validating market needs, defining MVPs, and presenting product strategy and customer insights.

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Develop experimental AI techniques for agentic marketing applications, especially image and video generation. Build proofs of concept, autonomous evaluation and improvement systems, realistic AI-generated video, and brand-aligned creative generation workflows. The role requires strong quantitative and probabilistic thinking, backend architecture skills, creativity with LLM applications, and product intuition.

Develops value frameworks, use-case libraries, buyer narratives, release positioning, capability boundaries, and product readiness standards. Partners cross-functionally with Product, Product Marketing, Sales, Solutions Engineering, and field leadership to translate technical product capabilities into defensible customer outcomes, qualification paths, business cases, and seller enablement. Requires substantial experience in positioning technical products and familiarity with MEDDPICC.

This role involves managing a pipeline of high-value enterprise accounts, driving prospecting efforts, delivering tailored solutions, and collaborating with cross-functional teams to ensure customer satisfaction.

This role focuses on enhancing developer productivity for Hightouch's engineering team by owning the build/test/deploy processes, improving multi-cloud infrastructure, and driving excellence in testing.

Partner-focused sales role owning Snowflake partnership day-to-day: source partner-sourced pipeline, co-sell with Snowflake AEs, run joint meetings and events, enable partners, attend in-person Snowflake events (2-3 heavy travel months/year), and maintain frequent partner cadences to accelerate deals and expansion.

Own Hightouch’s competitive intelligence program, including competitor research, positioning, battlecards, comparison frameworks, sales enablement, and market insights. Partner with Product Marketing, Sales, and Product Management on launches, campaigns, roadmap input, and deal support. Create website messaging, case studies, objection-handling content, and customer-focused narratives. Represent Hightouch at events, customer engagements, and webinars while establishing a competitive program from scratch.

Own GTM revenue economics and forecasting: build capacity/productivity and pipeline-to-ARR models, analyze GTM unit economics (CAC, LTV, payback), partner with CRO/RevOps/Marketing, support pricing/packaging, and prepare board-level GTM analysis and scenario modeling to guide growth investments.

The Partner Solutions Engineer builds relationships with partner SEs and technical leaders, supports partner sales with technical needs, and drives partner-informed product enhancements through collaboration with key ISVs.

Design and iterate on Hightouchs Agents product: build 0-1 AI marketing tools, produce rapid prototypes and high-fidelity UI, conduct customer research, synthesize data-driven insights, drive product strategy, and collaborate closely with designers, engineers, and PMs to ship features.

Drive operating model, quarterly reforecasts, cash flow and budget-versus-actuals. Maintain driver-based models, strengthen SaaS metrics, support board reporting, partner with Accounting/RevOps/Data, and lead ad hoc strategic and scenario analysis to inform executive decisions.

Own growth marketing for Ad Studio: launch and optimize paid channels (LinkedIn, Meta, Google), create lead magnets, run webinars, build funnel reporting (CPL, conversion, pipeline), and iterate like a founder to drive pipeline and revenue for a B2B SaaS AI product.

Build outbound motion for Hightouch Ad Studio by prospecting performance marketers, creative and brand teams via calls, email, LinkedIn, and integrated campaigns. Research target accounts, craft personalized messaging tied to creative pain points, and develop the outbound playbook, processes, tooling, and strategies to drive demos and monthly goals.