Teams at HighLevel

Conduct proactive outreach to at-risk customers, diagnose retention risks, handle objections, and provide consultative solutions. Support churn reduction, revenue retention, plan optimization, upgrades, and reactivation. Maintain accurate CRM documentation, track outcomes, identify recurring issues, and share improvement opportunities with leadership while meeting outreach and performance targets.

Leads UX research strategy and a small senior research team for a global SaaS platform. Aligns product, design, engineering, data, marketing, and executives around customer evidence; conducts foundational and mixed-methods research; builds Voice of the Customer programs; scales research practices through training and standards; coaches researchers; and translates insights into roadmap and business outcomes.

Manage and grow a portfolio of approximately 500 Spanish-speaking affiliates. Build partner relationships, provide coaching on digital marketing and promotions, reactivate dormant affiliates, run engagement campaigns, and drive trials, revenue, and affiliate milestones. Use performance data, CRM reporting, automation, and AI tools to prioritize outreach and measure results. Represent HighLevel at industry events and provide market insights to improve Spanish-language partner resources.