HighLevel Benefits Overview

The Customer Retention Specialist proactively engages with at-risk customers, addresses concerns, and works to reduce churn while supporting revenue retention through effective communication and solutions.

Lead and scale a global, remote community team to ensure 24/7 engagement and moderation across multiple channels. Define KPIs, enforce moderation frameworks, coordinate incident communications, relay product feedback to PMs, run advocacy and gamification programs, and report community health to leadership.

Lead and scale a global certification program: manage Certification Specialists, enforce proctoring and exam integrity, optimize exam operations, update curriculum and rubrics with Product and Academy, and drive long-term program growth and QA.