Teams at Higher Logic

Provide technical support to Higher Logic customers (Australia-based) via phone, chat, and tickets. Troubleshoot issues, document interactions in ticketing system, escalate to product/engineering as needed, meet SLA and performance metrics, and maintain strong customer service and product knowledge.

Create and manage content for B2B and association audiences across blogs, ebooks, webinars, website copy, and organic social. Plan editorial calendar, apply SEO best practices, collaborate with SMEs and cross-functional teams, manage freelancers, produce visual social assets, use performance data to optimize content, and support content promotion.

Provide technical support for Higher Logic's software to Australia-based customers via phone, chat, and tickets. Troubleshoot issues, document interactions, escalate to internal teams per SLAs, meet performance metrics, and continuously build product and service skills.