Teams at Help Scout

Lead and own Help Scout's paid and performance marketing strategy to grow signups and revenue. Manage channel mix, creative, bidding, and budget allocation; evaluate new channel investments; partner with Sales/RevOps to tie paid spend to pipeline; align paid and organic acquisition; own AI-driven discovery presence; run rapid experiments; and build a 12–18 month roadmap for scaling the function.

Lead product marketing strategy and positioning for a B2B SaaS/AI platform. Build and scale the product marketing function, enable sales and support, drive competitive intelligence, own major product launches, and represent the product externally through content and thought leadership. Coach and grow at least one direct report.

Lead the Intelligence product group (Agent and Signal) end-to-end: set vision and roadmap, monetize outcomes, ship AI-powered features, partner with GTM/CS, engage customers for trust and adoption, and hire/coach PMs while driving revenue and technical strategy.