Teams at HEI Hotels & Resorts

Assist the Outlet Manager in planning and managing restaurant, room service, and other F&B outlets. Supervise servers and buspersons, ensure service standards, sidework completion, cash/bank accuracy, cleanliness, and compliance with liquor laws. Prepare shift communication sheets, support menu classes/taste panels, communicate clearly to staff, and perform other assigned duties to meet guest satisfaction and financial goals.

Supervise and maintain all hotel building systems and envelope, ensure compliance with safety and code requirements, manage preventative maintenance and budgets, train and lead engineering staff, handle life-safety systems and brand problem-tracking, and perform day-to-day engineering operations to support guest safety and energy efficiency.

Greet and assist guests during check-in/out, process payments and keys, answer phones, handle guest requests and complaints, balance cash bank, post charges, and maintain accurate records while ensuring guest satisfaction and safety.