Jobs at HEI Hotels & Resorts

The Marketing Manager leads hotel brand development, positioning, voice, digital and print campaigns, public relations, media planning, community partnerships, and website performance. This role develops strategic marketing plans, manages agencies, budgets, contracts, databases, and creative production, while supporting executive leadership and operational initiatives. The position also oversees stakeholder communications, cross-promotional programs, guest experience opportunities, and project execution.

Coordinates daily racquet sports administration, including tennis and pickleball court reservations, scheduling, audits, billing, member inquiries, department records, communications, reporting, maintenance coordination, and inventory orders. Reconciles lesson and clinic charges, resolves booking and billing discrepancies, supports the Director of Racquet Sports, and ensures accurate policy compliance and revenue reporting.

Leads hotel sales and marketing strategy to maximize room, banquet, catering, and rental revenue. Oversees pricing, market mix, forecasting, business planning, direct sales, public relations, and group booking strategies. Manages sales staff recruitment, training, performance, and departmental operations while developing budgets, reports, and market research. Represents the hotel at industry and community events and ensures compliance with employment and civil rights laws.

Directs hotel human resources operations, including recruiting, training, compensation and benefits, compliance, employee relations, performance management, and associate development. Advises leadership and employees, oversees hiring and onboarding checks, ensures compliance with employment laws and company policies, administers wages and benefits, and promotes positive workplace relations across the resort.

Directs the hotel’s Human Resources function, including recruiting, training, compensation and benefits administration, compliance, associate relations, performance management, and employment eligibility processes. Advises hotel leadership, develops staff, oversees HR programs, ensures legal compliance, and supports a positive workplace culture while aligning personnel practices with business and guest-service objectives.

Drives business travel revenue for a hotel by prospecting national accounts, conducting sales calls and presentations, negotiating contracts, closing business, and managing account details. Sells hotel services, coordinates with hotel departments to deliver client service, participates in sales and business review meetings, and represents the hotel at trade shows, community events, and industry meetings.

Leads entertainment and travel-industry sales strategy for a luxury hotel, managing group and transient revenue, strategic partnerships, account relationships, negotiations, forecasting, and market growth. Builds relationships with studios, agencies, production companies, media organizations, and entertainment executives while maximizing room nights, ADR, profitability, and market share across the Los Angeles hospitality market.

Support hotel finance operations by reconciling ledgers, posting city ledger payments, processing and coding invoices and purchase orders, managing credit card and vendor reconciliations, maintaining payment and invoice records, and assisting the Director of Finance with financial reporting and controls.

Directs the hotel’s financial and accounting activities, including financial reporting, budgeting, capital expenditure control, cash management, accounts receivable, reconciliations, inventory controls, audit compliance, and financial analysis. Advises hotel and corporate leadership on financial performance, risks, policies, and profitability. Oversees labor management, departmental standards, staff development, and recruitment while ensuring compliance with accounting principles, company procedures, and applicable tax and hospitality regulations.