Teams at Hapag-Lloyd

Coordinates commercial sales activities, customer calls, account performance reporting, rate proposals, RFQs, contract onboarding, and follow-up to secure business volume. Maintains customer relationships, communicates service and market updates, supports pricing and e-business teams, resolves commercial issues, and validates contract results with quality stakeholders. Requires transportation or maritime industry knowledge, strong communication skills, and proficiency with Microsoft Office.

Manages and grows a customer base within an assigned territory by soliciting prospects, developing sales plans, managing accounts and service contracts, meeting revenue and volume quotas, resolving customer and operational issues, and maintaining CRM activity reports. The role also coordinates bids, budgets, delinquent payments, and customer service while applying knowledge of shipping, transportation, routes, ports, terminals, rates, and available services.

Coordinates commercial sales activities for assigned maritime customers, including customer calls, performance reporting, rate proposals, quotations, negotiations, contract onboarding, and issue resolution. Monitors account performance, develops customer understanding, supports service-level commitments, and collaborates with trade management, customer service, quality, and e-business teams to grow volume and improve customer satisfaction.