Jobs at Gusto

As a Staff Applied AI Scientist, you will design and deploy AI systems using LLMs, improve agent performance, and collaborate with engineering to enhance systems for customer impact.

Design and implement AI agents and Model Context Protocols to integrate enterprise systems (NetSuite, Zuora, Jira) with LLMs. Build secure, SOX-compliant automation and orchestration workflows, measure KPIs, and partner with Finance, IT, and Security to operationalize AI across enterprise applications.

Resolve payroll tax notices for customers by researching discrepancies, communicating with tax agencies, documenting cases, collaborating with cross-functional teams, using AI tools, and managing a daily queue to deliver exceptional customer outcomes.

Resolve payroll tax notices for customers by researching discrepancies, communicating with government agencies, documenting cases, collaborating with cross-functional teams, and using AI tools to improve processes while delivering excellent customer service.