Jobs at Guitar Center, Inc.

Design, deliver, and manage enterprise learning solutions by partnering with leaders and SMEs. Lead instructional design, facilitation, learning operations, LMS administration, program management, and measurement of learning impact. Leverage adult learning theory, AI-enabled tools, and multiple modalities (ILT, virtual, self-paced, experiential) to scale accessible, behavior-focused programs.

Design, develop, deliver, and evaluate learning programs and materials across virtual and in-person formats. Partner with business leaders and HR to identify skill gaps, facilitate workshops, manage LMS content, and measure training effectiveness. Manage multiple L&D projects, coordinate logistics, and apply instructional design and adult learning principles to improve employee development and leadership capability.

The Learning and Development Specialist designs and implements learning programs, evaluates effectiveness, and collaborates with business leaders to enhance employee growth and organizational effectiveness.

Serve as the senior analytics partner to Merchandising and commercial teams. Identify and prioritize revenue, margin, inventory, and customer opportunities; translate ambiguous questions into rigorous analyses and measurement plans; guide experimentation and causal inference; define data requirements; and partner with engineering, BI, and analytics teams to operationalize solutions. Communicate insights to senior leaders, establish analytical standards, and enable merchandising teams to make data-driven decisions.

Lead omnichannel marketing strategy and execution for services (Financing, Pro Coverage, Rentals, Repairs, Lessons). Drive awareness, adoption, retention, revenue, and enrollment for Lessons. Partner cross-functionally (CRM, Digital, Media, Creative, Store Ops, Analytics), manage integrated campaigns, local store activation, partnerships/sponsorships, performance measurement, and post-campaign learnings.

Write and optimize SEO-focused ecommerce content (PDPs, PLPs, landing and category pages), use generative AI responsibly, verify technical product details, conduct keyword research, collaborate with SEO and cross-functional teams, maintain editorial standards, and develop scalable content strategies to drive traffic and conversions.

Lead HR business partner initiatives including employee relations, performance management, talent and leadership development, workforce planning, career development planning, and organizational change. Coach leaders, manage investigations and corrective actions, analyze HR metrics to recommend solutions, ensure policy and legal compliance, and foster an inclusive, high-performance culture.

Execute high-volume email and SMS campaigns and build automated, personalized journeys in Salesforce Marketing Cloud. Use AMPscript, SQL, data extensions, and dynamic content to segment audiences, QA campaigns across devices, troubleshoot deliverability and rendering issues, and document processes. Partner with analytics and cross-functional teams to transition batch sends into scalable lifecycle automations and mentor junior team members.

Lead execution of sourcing strategies for assigned private-brand categories to drive cost savings, supplier performance, and quality. Manage supplier relationships, support global sourcing decisions, vendor compliance, and contingency planning. Partner cross-functionally with Merchandising, Product Development, Quality, and Supply Chain. Track KPIs, support digital sourcing and analytics adoption, and contribute market and cost insights to leadership.

Lead data-driven media buying across ecommerce and retail, design and execute campaigns, manage seven-figure budgets, drive creative testing and platform expansion, analyze performance and provide actionable insights, and implement measurement and attribution strategies including online-to-offline impact.

The Sr. Manager CRM Marketing will lead lifecycle marketing strategies at Guitar Center, focusing on data-driven email and SMS campaigns using Salesforce Marketing Cloud. This role involves collaboration with technical teams to implement automation and personalization, while analyzing performance to enhance customer engagement.

Oversee and lead a team to develop and execute comprehensive SEO strategies, optimize content, and enhance online visibility and revenue for e-commerce platforms.

The Assistant Category Manager will manage product assortments and vendor relationships, coordinate promotions, and analyze market trends to optimize sales for Guitar Center's retail and online platforms.

The Leave of Absence Manager oversees leave administration, ensuring compliance with laws, managing the LOA team, and improving processes for leaves and accommodations. They act as a liaison between stakeholders and ensure communication and reporting practices are effective.

The GC Pro Account Manager is responsible for developing new business in AV solutions, achieving sales targets, and maintaining client relationships through effective communication and business strategies.

The GC Pro Account Manager is responsible for generating new business, nurturing existing client relationships, achieving sales targets, and creating detailed reports of sales activities. The role requires an understanding of audio/video/lighting products and involves extensive fieldwork to meet client needs.

The Senior Software Engineer leads the development of the Connected Associate Express Checkout iOS application, ensuring high standards in performance and operational excellence while mentoring team members and collaborating cross-functionally.

Support full-cycle recruitment for retail roles: post jobs, screen resumes, schedule interviews, manage ATS records, coordinate onboarding and background checks, handle candidate communications, prepare recruitment reports, and assist employer branding and career events.

Support the Guitar Center brand by building and enhancing financial models, forecasting, performing variance and P&L analysis, participating in month-end close, tracking expenses, extracting and analyzing data, preparing reports, and presenting actionable insights to management and non-financial partners.

Lead design and implement HR workflow automation and integrations using ServiceNow and related platforms. Build scalable workflows, partner with HR/IT/Analytics, manage implementation, testing, deployment, adoption, and continuous improvement, and use operational data to identify automation opportunities.