Teams at GT Independence

Manages a business operations unit by monitoring performance metrics, improving processes, overseeing caseload distribution, ensuring compliance, developing staff, maintaining State agency relationships, resolving escalated complaints, and reporting program effectiveness to leadership.

Designs, develops, and maintains standardized training programs and multimedia learning resources. Partners with subject matter experts and stakeholders to define learning objectives, translate complex processes into actionable content, and apply adult learning principles. Creates instructor-led and self-directed training, manages accessibility and version control, supports trainers, and measures training effectiveness through assessments, surveys, and performance metrics.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.