Jobs at Graham Healthcare Group

Build and support conversational voice AI features across inbound and outbound platforms. Develop backend services, EHR integrations, and healthcare data pipelines. Contribute to testing, code reviews, technical documentation, production monitoring, troubleshooting, and root-cause analysis. Collaborate with AI engineering, product, and compliance teams in a fully remote environment while providing light on-call support.

Verifies patient insurance benefits, eligibility, liabilities, and authorization requirements before home healthcare services begin. Documents payer information in Homecare Homebase, monitors verification and authorization workflows, obtains initial and ongoing authorizations, researches discrepancies, and communicates with insurers, patients, hospitals, physicians, clinical staff, scheduling, and billing. Reverification of coverage, Medicaid status, and payer changes is performed regularly to prevent claim delays and write-offs.

Leads the Strategy Execution and Transformation Office, translating enterprise strategy into prioritized initiatives, managing the strategic portfolio, aligning executive stakeholders, resolving tradeoffs, and driving organizational change and adoption. The role oversees sequencing, resources, governance, execution outcomes, communications, and team development while partnering closely with the CEO and executive leadership team.

Leads execution of enterprise, internal, external, and change communications. Owns newsletters, All Hands messaging, organizational announcements, campaigns, leadership materials, FAQs, toolkits, videos, and other content. Partners with leaders and cross-functional teams to support transformations, technology implementations, and strategic initiatives. Manages communication workflows, stakeholder approvals, calendars, channels, and measurement while using AI and automation to improve effectiveness. Develops leader communication resources and supports broader strategic communications growth.

Verifies patient insurance benefits, eligibility, deductibles, copays, and liability; obtains initial and ongoing authorizations; documents payer information in the EMR; monitors authorization and insurance workflows; resolves coverage discrepancies; communicates with insurers, patients, hospitals, physician offices, clinical staff, scheduling, and billing; and supports accurate funding-source updates and claim submission.