Teams at GoGuardian

Provides optional coverage shifts for Safety Support Specialists, reviewing student safety alerts and escalating concerns to school administrators. Handles support tickets and phone calls, identifies sensitive issues and trends, follows established protocols, contributes to training and knowledge resources, and supports team projects and technical support needs. Requires calm judgment, emotional intelligence, flexibility, reliable independent work, and customer-facing support experience.

Lead architecture and implementation of new school safety products from concept through production. Design scalable, secure, resilient distributed systems and integration-heavy platforms involving APIs, identity systems, hardware, and external data sources. Drive technical strategy, mentor engineers, establish engineering standards, and collaborate with Product, Design, and engineering leaders to deliver reliable 0-to-1 products for schools.

Designs and optimizes ETL pipelines supporting analytics, data science, and machine learning. Builds labeling, retraining, MLOps, model monitoring, and production inference workflows. Contributes to lakehouse architecture, data modeling, governance, lineage, and quality. Uses infrastructure as code and containerization to create reproducible environments, collaborates with data scientists and BI teams, participates in code reviews, and improves engineering practices.