Teams at GM Financial

Performs claims file audits, quality and compliance reviews, dashboard development, and trend analysis to improve auto and casualty claims handling. Collaborates with claims leadership and internal stakeholders to establish best practices, develop corrective action plans, monitor regulatory compliance, and support training. The role also implements automated quality-review processes, analyzes quantitative and qualitative data, and makes recommendations for continuous improvement in a fully remote environment.

Participate in an eight-month strategic sales training program before managing dealer relationships across an assigned U.S. territory. Responsibilities include supporting automotive finance initiatives, analyzing dealer data, resolving credit and portfolio issues, coordinating with internal teams, marketing programs, and representing GM Financial. The role requires relocation, overnight territory travel, a valid driver’s license, weekend availability during training, and communication with dealers outside normal business hours.

Sells and services General Motors Insurance policies through consultative quoting, sales, policy changes, billing support, renewals, and endorsements. Resolves customer complaints, provides multichannel support, follows up on customer requests, analyzes service data, and collaborates with internal teams to improve retention and loyalty. The role requires bilingual English and Spanish communication, a property and casualty or personal lines license, and strong customer service and problem-solving skills.