Teams at Globe Life

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Coach multiple Scrum teams, facilitate Agile ceremonies, improve sprint planning and delivery, remove impediments, and support continuous improvement. The role includes launching and coaching Scrum teams, guiding Product Managers and leaders, tracking Agile metrics, managing risks and dependencies, supporting Agile Release Train launches, and aligning delivery with business objectives. This remote position requires advanced facilitation, coaching, forecasting, and organizational change capabilities.

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.