Teams at Globe Life

Supports analytics teams by creating reports and dashboards, conducting data extraction, cleaning, validation, and basic analysis. Documents queries and business requirements, translates business needs into specifications, supports projects under guidance, and communicates findings to technical and nontechnical stakeholders. The role also develops foundational skills in data storytelling, governed cloud data platforms, metric validation, and workload organization.

Conduct outbound and inbound calls to welcome new policyholders, verify policy information, collect initial premiums, explain benefits, and warm internet-generated leads for the sales team. The role also handles paperwork, correspondence, policy-service corrections, customer activity records, and special outbound campaigns. Success requires strong phone and customer-service skills, accurate CRM and payment handling, confidentiality, organization, mathematical ability, and calm decision-making in a remote environment.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.