Jobs at Globe Life

Make outbound and receive inbound calls to welcome new policyholders, verify policy details, collect first premiums, warm internet leads for sales, explain policy benefits, complete paperwork, and support policy service and special outbound campaigns while recording activities in the CRM.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Deliver and implement company training systems across field agencies, train and mentor agents and leaders, schedule and conduct sessions/webinars, prepare materials, manage travel/expenses, oversee regional adoption of initiatives, monitor performance, and complete weekly field reports.

Own product intake, prioritization, and roadmaps; partner with business sponsors and engineering to define features, coordinate Agile delivery, remove blockers, ensure governance, and measure value delivery.

Design, build, and maintain complex Salesforce solutions and integrations using Apex, LWC, REST/SOAP, and middleware. Lead architecture, enforce security and SDLC standards, mentor team members, perform code reviews, document procedures, and collaborate with stakeholders to deliver scalable, reliable, auditable Salesforce applications.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.