Teams at Get Covered

Manage and optimize vendor-provided network and security platforms, including firewalls, VPNs, SD-WAN, and monitoring tools. Administer user access, permissions, MFA, SSO, and identity integrations. Monitor performance, troubleshoot connectivity issues, coordinate vendors, oversee upgrades, maintain compliance documentation, and support incident response and disaster recovery. Provide Tier 2–3 help desk escalation, onboarding and offboarding support, and recommendations for secure, scalable network improvements.

Directs the claims management function for Master Policy TLL and Contents Claims. Leads claims adjusters, oversees complex claim adjustment and settlements, ensures regulatory compliance, manages disputes and DOI complaints, represents the company in depositions, and improves departmental performance. The role also develops team capabilities, maintains external stakeholder relationships, and analyzes claims trends and operational metrics.

Own and scale partner integrations: define technical requirements, manage commercial relationships (SLAs, escalations), ensure data quality across payments and document processing, create processes and documentation to reduce verification time and operational friction.