Genesys

HQ
Menlo Park
Total Offices: 4
6,774 Total Employees
Year Founded: 1990
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Genesys Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Offers occupational accident insurance

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Offers performance bonuses

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Recently posted jobs

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Genesys

Principal AI Solutions Architect, Customer Success

15 Days AgoSaved
In-Office
Ontario, CA, USA
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Designs, develops, tests, and supports customized digital and voice bots, generative AI bots, and agentic virtual agents. Leads customer workshops, solution architecture, integrations, routing applications, testing, delivery, knowledge transfer, and technical consulting. Partners with product and technical teams to define user stories, estimate work, resolve escalated issues, and provide customer training. Requires extensive CCaaS, bot, webhook, IVR, speech recognition, generative AI, and client consulting experience.
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Genesys

Strategic Finance Manager

11 Hours AgoSaved
Remote
California, USA
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
The Strategic Finance Manager will lead financial planning, budgeting, renewal forecasting, and customer retention analysis. They will translate customer and financial data into executive insights, identify risks and opportunities, develop renewal metric governance, and support resource allocation. The role partners with Finance, Renewal Management, Customer Success, Data Science, Operations, and go-to-market teams while applying AI and automation to improve forecasting, reporting, and analytical efficiency.
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Genesys

Sr. Director, Customer Success Transformation

2 Days AgoSaved
Remote
2 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Leads the design and execution of Genesys’s future Customer Success operating model, connecting Professional Services, customer engagement, AI, technology, talent, commercial models, and scaled delivery. Partners with executives to define transformation priorities, roadmaps, governance, and business cases; leads strategic initiatives from concept through adoption; and drives organizational change across a global matrixed SaaS environment.
see all jobs at Genesys