Teams at Fox Factory

The role involves providing technical support, developing training programs, evaluating technology processes, and implementing solutions for diverse hardware and software systems.

Provide phone and email-based customer service and inside sales: qualify inbound leads, source new opportunities, place orders, set up accounts, recommend products, resolve queries, and maintain ongoing customer relationships while meeting deadlines and quality standards.

Lead commercial strategy and sales organization to drive revenue, profitability, and market expansion. Oversee sales leaders, hiring, coaching, channel and customer strategy, pricing, P&L ownership, forecasting, and data-driven decision-making using analytics and BI tools.