Teams at Forward Air Corporation

Supervise and coordinate dock operations including loading/unloading, training and performance management of dockworkers and drivers, execute safe load plans, maintain facility and equipment, handle customer service issues, enforce hazardous materials handling and security procedures, dispatch line haul drivers, and assist with inspections and physical loading tasks.

Coordinate air import shipments from arrival through final delivery, process and review import documentation, enter and maintain shipment data in CargoWise, track customs clearance and delivery milestones, communicate with carriers, brokers, and internal teams, ensure U.S. import compliance, validate duties/fees for billing, respond to customer inquiries, and maintain organized shipment records while supporting peak volume coverage and other duties as assigned.

Drive revenue through indirect channel partners by recruiting, onboarding, enabling, and managing agents, brokers, and strategic alliances. Support partner-led sales with solution development, pricing, proposals, and presentations; manage pipeline, forecasting, and partner performance in CRM; collaborate cross-functionally and represent the company at partner events while resolving escalations and developing joint business plans.