Jobs at Florence Crittenton Services of Orange County Inc.

Provides direct case management for the Enhanced Care Management program: assess client needs across health and social domains, develop and implement Individual Care/Health Action Plans, coordinate services and benefits, perform outreach and engagement (including field visits), accompany clients to appointments, use evidence-based practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care), document care, and collaborate with health providers and interdisciplinary teams to promote client wellness and access to services.

Lead clinical chart audits, contract compliance reviews, and CQI initiatives across behavioral health programs. Monitor regulatory adherence (LACDMH, Medi-Cal, DCFS, CDSS), develop dashboards and reports, train staff, support audits and corrective actions, and translate data into actionable recommendations to improve service quality and contract performance.

Oversee and coordinate clinical services and staff (Wraparound, IFCCS, CBSL). Ensure timely documentation, lead clinical supervision and training, manage schedules, conduct performance reviews, perform chart audits, participate in program planning, and provide 24-hour administrative on-call consultation.

Manage and adjudicate background investigations for staff, contractors, and volunteers in ORR shelter programs. Ensure compliance with ORR, HHS, and state regulations (FBI fingerprinting, CA/N registry, sex offender searches), maintain audit-ready personnel files, perform QA reviews, submit packages to ORR, track renewals, and lead suitability determinations for child-facing roles.

Lead and manage a comprehensive fundraising program to grow revenue from individuals, foundations, and corporations. Oversee major and planned-gift portfolios, donor cultivation, events, campaigns, CRM data management (Bloomerang), board and volunteer engagement, development team leadership, budget management, and data-driven reporting in partnership with the CEO.

Provide general administrative and front-desk support including document production, filing, phone reception, scheduling, minutes transcription, basic bookkeeping, ordering supplies, and occasional community deliveries. Maintain office records, confidentiality, and compliance with agency policies; perform additional program tasks as needed.