Jobs at Five9

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.

The Principal Product Manager will lead the integration of Five9's services with Google GECX, focusing on AI agent capabilities and user experience. Responsibilities include driving product strategy, managing cross-functional teams, and engaging with stakeholders to enhance customer experience.

Lead the indirect tax function, ensuring compliance with tax laws, managing a team, and developing strategies to minimize tax liabilities. Oversee tax compliance for SaaS/Telecom products, regulatory filings, and audits while collaborating across teams.

The role involves executing legal processes for sales, negotiating complex agreements, collaborating with multiple internal teams, and improving legal documentation for a cloud-based service company.

The Enterprise Sales Director is responsible for driving revenue by acquiring new customers, managing sales cycles, and meeting sales quotas while ensuring customer satisfaction.

The Senior Product Marketing Manager will oversee outbound dialer campaigns, crafting messaging, launching products, creating sales content, and driving customer engagement and collaboration across teams.

The Enterprise Sales Director is responsible for acquiring new customers, driving revenue, and managing the sales cycle within a designated region or accounts.

Own Five9’s internal communications strategy, channels, governance, and budget. Lead employee communications for organizational change, acquisitions, AI adoption, workforce actions, crises, earnings, and sensitive announcements. Develop all-hands content, manager toolkits, leader briefings, measurement frameworks, and employee listening programs for a global workforce. Partner with People, Legal, Investor Relations, Corporate Communications, and senior leaders to ensure accurate, timely, and compliant communications.

Lead and establish Five9s AQM Prompt Engineering practice: define methodology and standards, build reusable prompt libraries, mentor a small team, lead complex customer engagements, validate prompts with sampling and precision/recall analysis, collaborate with product and pre-sales, and deliver training and enablement for prompt-driven QM deployments.

Design, author, and iteratively optimize LLM evaluation prompts for Five9 AQM; define evaluation scope and pass/fail criteria with customers; select and analyze call samples; measure precision/recall; maintain a versioned prompt library; collaborate with QA and implementation teams; debug prompt failures; develop standards, templates, and support pre-sales demonstrations.

Design and produce digital and print marketing assets (web, social, presentations, events), collaborate with cross-functional teams, manage multiple projects to deadline, ensure brand consistency, prepare print-ready files, and stay current on design trends and tools.

Implement and support DNS and Kubernetes architecture in a private cloud environment, ensuring scalability, resilience, and performance optimization through IaC tools, while collaborating with teams and managing incidents.

The Mid-Market Account Director manages customer relationships, develops sales strategies, upsells products, and drives revenue within existing accounts, while ensuring customer satisfaction.

The Enterprise Solution Consultant will drive solution discovery, collaborate with sales, deliver demonstrations, and provide subject matter expertise on AI Agents solutions.

Lead the strategy and execution for Five9's Workforce Engagement portfolio, focusing on AI-driven Quality and Workforce Management solutions, while aligning with company objectives and market opportunities.

Lead end-to-end administration and governance of global sales commission programs, manage a small team, own the ICM system and ETL integrations, ensure SOX-compliant processes, validate calculations and payouts, resolve disputes, and partner cross-functionally with Sales Operations, Finance, Payroll, HR, and Audit to maintain accurate, timely commission payments.

The Associate Solution Consultant at Five9 supports the sales team by demonstrating cloud contact center solutions, creating proofs of concept, and communicating customer needs and product feedback to various teams.

Responsible for leading the internal audit function, developing risk-based audit plans, ensuring financial and operational compliance, and providing strategic leadership to enhance risk management and governance processes.

Lead and expand Five9's data science team, focusing on AI products through research, experimentation, and data management. Direct technical methodologies while collaborating with stakeholders and enhancing customer experiences.

As VP of Engineering and AI Innovations, lead software development for AI products, enhance features, and manage product evolution in a team-first culture.