Teams at First Horizon Bank

Owns strategy, pricing, profitability, lifecycle management, and governance for treasury management products. Leads pricing optimization, ECR strategy, account analysis, product development, analytics, regulatory alignment, and client experience initiatives. Partners with Finance, Technology, Operations, Sales, Risk, Compliance, and vendors to deliver scalable solutions, manage product performance, support pricing negotiations, and develop executive reporting and business cases.

Configure and optimize Dynatrace SaaS Gen3 and SolarWinds monitoring across applications, infrastructure, cloud environments, Azure subscriptions, and networking. Build dashboards, reports, queries, alerts, and actionable insights for technical and business stakeholders. Collaborate with architecture, DevOps, security, SRE, and business teams to troubleshoot monitoring issues, maintain regulatory compliance, and document configurations, runbooks, and best practices.

Supports ATM and debit card technology applications through technical analysis, systems integration, architecture, vendor oversight, requirements definition, Scrum facilitation, issue resolution, change management, audit support, and regulatory compliance. Partners with product owners, business teams, operations, release management, and technology stakeholders to prioritize work, remove blockers, maintain applications, and advance tactical and strategic objectives.