Teams at Finance of America Companies

Manages the in-house mortgage processing team and oversees loan pipelines from submission through underwriting, document preparation, funding, and closing. Ensures timely processing, data integrity, regulatory compliance, quality standards, customer service, and efficient workflow distribution. Recruits, trains, coaches, and evaluates staff; resolves operational issues; coordinates with underwriting and other departments; and improves processes and systems to support company growth.

Lead enterprise talent strategy and programs: drive performance management, talent reviews, succession and workforce planning, analyze HRIS data to provide insights, partner with HR teams and business leaders to improve organizational capability and accountability.

Prepare and close FHA reverse mortgage loans ensuring compliance with policies and RESPA/TILA, verify ReverseVision data and closing packages, obtain trailing documents, meet productivity targets (120 closings/month), and deliver high customer service while participating in team meetings.