Teams at Faraday Future

Supports aftersales customer communications, CRM case management, service follow-up, Voice of Customer feedback collection, reporting, appointment scheduling, and warranty-related coordination. Maintains accurate service records, monitors case SLAs, identifies recurring concerns, and collaborates with Quality, Engineering, Supply Chain, and Operations teams. The internship provides experience in customer relations, CRM administration, repair workflows, service campaigns, and mobility or robotics aftersales operations.

Provides end-user IT support, resolves service requests and incidents, documents solutions, manages IT assets, installs and configures systems, and supports security and compliance standards. The role requires expertise across Windows, macOS, mobile operating systems, Office 365, mobile device management, Active Directory, service desk tools, and AI-enabled IT operations. Strong customer service, communication, documentation, prioritization, and problem-solving skills are essential.

Manages M-Cube sales enablement operations across policy administration, incentive calculation, system requirements, and platform optimization. Responsibilities include configuring and validating policy rules, maintaining policy repositories, calculating and approving incentives, coordinating payouts with Finance, analyzing requirements, prioritizing system enhancements, leading UAT and launches, and training frontline teams. The role also supports risk controls, dispute resolution, and ongoing operational improvements.