Teams at EXFO Inc.

Manage regional customer engagement and key account sales plans for communications test equipment across NEMs, photonics manufacturers, webscale labs, and universities. Lead technical evaluations, commercial negotiations, customer demonstrations, trade show support, CRM maintenance, sales forecasting, and account growth strategies. Apply expertise in advanced optics, optical probing, high-speed transmission testing, photonics, and optical component technologies to position EXFO solutions and build executive-level customer relationships.

Develop and execute sales strategies across the Western USA, targeting data centers, colocation facilities, enterprise accounts, public networks, DCI markets, and contractors. Build relationships with decision-makers and channel partners, present EXFO solutions, identify opportunities, forecast sales, and align customer needs with product roadmaps. Requires knowledge of wireless and wireline networks, fiber optic testing, market trends, communication, problem-solving, autonomy, and collaboration.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.