Teams at EverCommerce

Lead paid media strategy and own channel outcomes across search, paid social, affiliates, and influencer partnerships. Set targets, manage agency partners, run testing and measurement (incrementality/MMM), align budgets with stakeholders, and collaborate with analytics and product teams to optimize funnel conversion and business ROI.

Lead and grow multi-channel customer support for i360 and MarketSharp, driving CX, operational KPIs, and continuous improvement. Manage frontline teams, escalations, workforce planning, dashboards, and partner cross-functionally with Product and Engineering to improve products, self-service, and AI-enabled support.

Lead product strategy to halve administrative time per visit by reimagining visit-related workflows (messaging, portal, scheduling, intake, reminders, follow-up). Conduct customer discovery, define requirements and acceptance criteria, partner with design and engineering, measure outcomes, and align cross-functional teams to drive adoption and measurable practice efficiency improvements.