Teams at Empower AI

Provides on-site systems administration for Department of State offices. Supports hardware, networks, applications, Active Directory, virtualization, databases, patching, security compliance, backups, upgrades, incident management, configuration changes, monitoring, and technical documentation. Works with the SA lead to maintain system availability, security, and performance while supporting testing, equipment lifecycle activities, and customer IT services.

Provides on-site systems administration for Department of State IT environments. Manages servers, networking equipment, workstations, applications, Active Directory, databases, patches, backups, security controls, and system performance. Resolves incidents through ServiceNow, coordinates upgrades and equipment retirement, maintains technical documentation and topology diagrams, supports testing, and reports operational risks and status to management.

Leads IT Capability Request analysis for a federal enterprise IT program. Responsibilities include requirements elicitation, process and gap analysis, alternatives analysis, market research, ROMs, cost-benefit analysis, executive briefings, Agile backlog development, UAT leadership, change impact assessment, CX roadmap contributions, requirements governance, and mentoring business analysts. The role requires collaboration with government stakeholders while supporting ITSM development, governance boards, and approved capability implementation.