Edmunds

Inspire product owners to create the ultimate car shopping experience by conveying customer and dealer needs and pain points learned through research. You’ll provide actionable insights from a cross-section of research focused around customer-driven growth. Make it easy for product owners and designers to try out their work-in-progress with real car shoppers and dealer partners. You’ll listen to them describe what they want to know about customers and work collaboratively with them to translate what you hear into a study. Manage multiple ongoing projects start to finish, attending to details along the way from evaluating the type of research needed based on a set of objectives, to creating a test plan, recruiting participants, conducting the research, analyzing results, and reporting. Where applicable, partner with market researchers to run quantitative survey research: write and program surveys, interpret data, and construct a story from it. Lead, mentor, and guide junior researchers and others not familiar with the research process to grow their skills and evangelize the value of user feedback. 

Edmunds is looking for a skilled and enthusiastic Manager of Traffic & Marketing Analytics who is a leader in multi-channel digital measurement with experience in implementing and/or refining multi-touch attribution models, understands digital (Paid, SEO) and traffic data architecture, initiates new strategies & recommendations based on actionable insights and analysis, and oversees the tactical execution of all measurement solutions.

As a Mid-Level UX/UI Product Designer you will collaborate closely with product managers throughout the product development cycle to create innovative new products and thoughtful solutions to existing ones. You will work closely with Analytics and UX Researchers to strategize user research and plan strategies to deepen our understanding of our users and their needs. You will design clean, functional and beautiful UI, and lead our team in reviews and share-outs.

As a Dealer Success Specialist (DSS), you will work in partnership with a designated sales team to ensure the overall health and retention of our automotive dealer customers. Your mission: help dealers sell more cars and our sales people acquire and retain them as clients. You’ll be the primary point of contact when a dealer signs up for our advertising services and will work closely with sales to maintain upwards of 300 accounts. You will be expected to support onboarding new customers, proactively reach out to maintain and improve their health, conduct on-going business reviews, and support the sales team in saving pre-canceled dealers. To be clear, this is not a sales role. You’ll be assigned a portfolio of salespeople and their territories. You’ll strategically partner with them and their dealer customers to ensure their Edmunds digital marketing presence is optimized for success. This includes acclimating new dealers to our program, ensuring they are fully optimized, making any necessary change requests and ultimately working with the dealers to maximize their performance. You’ll establish trusting relationships with dealers and show the value of the Edmunds program to make them customers for life.