Teams at ECI Software Solutions

Owns the vision, problem framing, roadmap, discovery, experimentation, instrumentation, and reusable workflow capabilities for one or more cross-industry value streams. The role develops AI-enabled product experiences, defines technical building blocks and quality standards, improves adoption and workflow economics, incorporates customer feedback into prioritization, and coordinates junior product managers or cross-functional pod leads without formal people-management responsibility.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Leads sales planning, territory and account design, quota allocation, capacity modeling, and sales compensation strategy. Owns governance for quota exceptions and disputes, builds scenario models for executive decision-making, and continuously optimizes coverage, productivity, attainment, and cost of sale. Partners with Finance, HR, sales leadership, and GTM Engineering to improve planning systems, automate processes, and apply AI to quota and incentive management.