Teams at Duck Creek Technologies

Owns and improves the end-to-end software release system across engineering. Responsibilities include managing release calendars, branching strategies, code freezes, readiness checkpoints, deployment coordination, risks, dependencies, stakeholder communications, release governance, and post-release follow-up. The role partners with DevOps and engineering teams to improve CI/CD pipelines, build stability, deployment reliability, automation, and release cadence in a cloud-based SaaS environment.

Owns end-to-end response to high-impact incidents in a 24/7 SaaS production environment. Coordinates technical teams during live incident bridges, removes blockers, manages escalations, communicates business impact, and ensures safe mitigations. Leads post-incident reviews, tracks metrics, improves runbooks and processes, and supports change and problem management. The role requires ITSM expertise, cloud and DevOps knowledge, AI-tool proficiency, strong communication, and calm decision-making under pressure.

Develops product training curricula and digital learning content across instructor-led, virtual, and web-based formats. Partners with subject matter experts and stakeholders to translate complex product and business needs into effective educational materials. Creates tutorials, modules, certifications, simulations, assessments, and knowledge checks using online learning tools. Evaluates and maintains content for accuracy and quality while improving learning processes, tools, and delivery at scale.