Jobs at Duck Creek Technologies

Owns and improves the end-to-end software release system across engineering. Responsibilities include managing release calendars, branching strategies, code freezes, readiness checkpoints, deployment coordination, risks, dependencies, stakeholder communications, release governance, and post-release follow-up. The role partners with DevOps and engineering teams to improve CI/CD pipelines, build stability, deployment reliability, automation, and release cadence in a cloud-based SaaS environment.

Owns end-to-end response to high-impact incidents in a 24/7 SaaS production environment. Coordinates technical teams during live incident bridges, removes blockers, manages escalations, communicates business impact, and ensures safe mitigations. Leads post-incident reviews, tracks metrics, improves runbooks and processes, and supports change and problem management. The role requires ITSM expertise, cloud and DevOps knowledge, AI-tool proficiency, strong communication, and calm decision-making under pressure.

Develops product training curricula and digital learning content across instructor-led, virtual, and web-based formats. Partners with subject matter experts and stakeholders to translate complex product and business needs into effective educational materials. Creates tutorials, modules, certifications, simulations, assessments, and knowledge checks using online learning tools. Evaluates and maintains content for accuracy and quality while improving learning processes, tools, and delivery at scale.

Leads bookings and revenue forecasting, long-range planning, scenario modeling, annual planning, SaaS metrics analysis, KPI reporting, board materials, commission modeling, and quota design. Partners with senior leadership, go-to-market teams, Sales Operations, and FP&A colleagues to translate financial and operational data into strategic recommendations and improve reporting across CRM, data, and ERP systems.

Owns the strategy, roadmap, and execution of an agentic AI application that automates insurance product configuration. Translates carrier needs, AI accuracy requirements, document-processing challenges, and scalability goals into product priorities and measurable outcomes. Partners with engineering, architecture, data science, AI platform, customer-facing teams, and carriers to deliver reliable document ingestion, extraction, knowledge graph, validation, and human-review capabilities. Defines evaluation methods, adoption and accuracy metrics, release plans, and responsible AI controls.

Leads planning and roadmap execution for data orchestration capabilities across ingestion, transformation, routing, synchronization, monitoring, and delivery. Defines requirements for reusable pipelines, data contracts, schemas, lineage, observability, and AI-ready data flows. Partners with engineering, architecture, data, security, customer teams, and stakeholders to prioritize capabilities, improve reliability and adoption, reduce custom implementations, and establish measurable outcomes for data trust and onboarding efficiency.

Owns the strategy and roadmap for semantic insurance data products supporting AI, analytics, automation, and enterprise applications. Defines canonical concepts, relationships, metadata, data quality standards, APIs, knowledge graphs, and AI-ready consumption patterns. Partners with engineering, architecture, data, AI, UX, customer success, and insurance stakeholders to translate complex P&C insurance needs into product capabilities, prioritize use cases, establish requirements, drive adoption, and measure business impact.

Drives new business sales and market penetration for Duck Creek’s specialty insurance software, including Loss Control, Reinsurance, and Distribution Management solutions. Develops account plans, manages enterprise sales pipelines, leads RFPs and negotiations, presents solutions, and maintains forecasts. Acts as a specialty insurance subject matter expert while collaborating with product, marketing, delivery, implementation, customer success, and partners. Builds executive relationships, monitors market trends, and represents the company at industry events. Travel may be required up to 50%.

Leads the sales operations function, including forecasting, budgeting, quota allocation, compensation administration, CRM optimization, pipeline analysis, KPI reporting, and dashboard development. Builds and manages a high-performing team, improves sales processes, supports regional Sales VPs and quarterly business reviews, partners cross-functionally with Finance, HR, Marketing, and Product, and drives sales enablement, training, and AI-forward analytical practices.

Owns the strategy and roadmap for Duck Creek’s billing product domain, including invoicing, payments, collections, commissions, disbursements, reconciliation, and automation. Partners with engineering, architecture, data, finance, sales, and customers to deliver configurable, scalable, compliant, and explainable billing capabilities. Leads discovery, prioritization, AI-enabled decision support, governance, adoption, and financial outcomes for insurance billing workflows.

Leads enterprise sales for Duck Creek’s insurance software solutions, targeting major P&C carriers. Responsibilities include winning and expanding strategic accounts, managing complex sales cycles, building executive relationships, developing pipelines, forecasting bookings, presenting proposals, and aligning solutions with customer strategies. The role also leads, coaches, mentors, and onboards Sales Directors while managing large deal pursuit teams and partner ecosystems.