The Inside Channel Account Manager supports Channel Business Managers by driving execution across strategic VAR partnerships, enhancing partner engagement, and overseeing joint business plans.

This role involves defining AI architecture, improving system quality, leading teams, and building production-ready AI systems at Drata.

Manage offboarding processes, administer benefits, support payroll and compliance, and partner with various teams to ensure operational excellence in People Operations.

The Director of People Operations will lead People Operations functions, optimize systems, enhance employee experience, and ensure compliance while managing a high-performing team.

Customer-facing technical expert owning end-to-end implementations for enterprise customers, driving retention and expansion through architecture, integrations, custom development, troubleshooting, and cross-functional advocacy for security and compliance automation.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Serve as a senior technical seller: partner with account executives on strategic deals, run demos and proofs of concept, shorten sales cycles, respond to RFPs/RFIs, capture competitive intelligence, model business cases, and drive renewals, upsells, and customer satisfaction.

Partner with GTM leadership to drive talent strategy, performance management, employee engagement, org design, and HR initiatives. Coach managers, handle employee relations, analyze HR metrics, and collaborate with TA, Total Rewards, L&D, and HR Ops to scale the GTM organization.