Teams at Diebold Nixdorf

Provides engineering-level product support throughout the maintenance lifecycle. Troubleshoots technical issues, analyzes logs and configurations, manages cases, coordinates problem resolution with R&D, and communicates solutions to customers. Develops service knowledge materials, monitors product and service benchmarks, supports serviceability testing, contributes to service readiness, and provides domain expertise for automation and continuous product improvement.

Leads North American Lean initiatives to improve business and service operations through process reengineering, automation, workflow optimization, data-driven metrics, and continuous improvement. Advises senior leadership, manages Lean projects and cost reductions, develops standards and measurement systems, and trains employees in Lean methods including Value Stream Mapping, 6S, and Kaizen. Requires strong analytical, mechanical, communication, organizational, and problem-solving skills, along with substantial Lean practitioner experience and regular travel to the North Canton, Ohio office.