Jobs at Deluxe

Provides administrative and customer support for business filing status and workflows. Answers phones, researches customer questions, resolves issues, uses state agency information to determine filing status, and communicates updates to customers. The role requires three years of customer service experience, basic computer skills, strong verbal communication, and bilingual Spanish/English skills are preferred.

Provides entry-level technical customer support for Deluxe software by monitoring support queues, resolving customer cases within SLA, documenting actions, updating stakeholders, and participating in collaborative case-resolution activities. The role requires help desk or customer service experience, scripting knowledge, PC troubleshooting, Microsoft Office proficiency, and familiarity with operating systems, networking, and antivirus tools.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.