Teams at CVS Health

Leads enterprise workforce performance and incentive strategy for Aetna’s frontline Service Operations workforce. Owns program strategy, governance, measurement frameworks, analytics, financial stewardship, technology enablement, change adoption, and continuous improvement. Advises executives, partners across Operations, Finance, HR, Payroll, and Technology, and manages a team responsible for program operations, reporting, governance, and stakeholder support.

Manages a portfolio of healthcare solution partners, serving as the primary operational contact and coordinating relationship management, performance monitoring, issue resolution, governance, implementations, and escalations. Collaborates with account executives, sales leaders, clients, and internal teams to improve partner, client, and member experiences. Supports strategic initiatives, sales enablement, operational reviews, process improvements, and growth opportunities.

Leads strategic customer engagement operations across prospective and active enterprise clients. Sets engagement priorities, coordinates executive stakeholders and subject matter experts, supports discovery and pre-sales conversations, prepares leadership briefings, tracks outcomes and follow-up, and reports portfolio activity to Customer Success leadership. Requires strong client-facing communication, organization, cross-functional alignment, and adaptability in evolving healthcare or technology environments.