Teams at Customer.io

Manage a portfolio of mid-market and enterprise SaaS accounts owning renewals, expansion, and churn mitigation. Drive adoption and ROI, build multi-threaded relationships, forecast pipeline, and collaborate with Customer Success, Sales, Legal, and Finance to advance complex commercial deals.

Outbound BDR responsible for prospecting target accounts, initiating cold outreach (calls, email, social), qualifying leads, scheduling meetings for Account Executives, maintaining CRM records, collaborating with marketing, and reporting on pipeline activity to hit growth targets.

The Technical Operations Manager will build and maintain AI-assisted internal tools, automate systems across the company's tech stack, and support operational teams in a startup-like environment.