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The Operations Specialist at CrowdStrike's Falcon Complete Customer Operations Specialist Team will serve as the initial point of contact for new customers, assist in onboarding and implementation of security products, manage customer metrics, and resolve customer issues. Candidates must have customer service and project management experience, familiarity with IT and security concepts, problem-solving skills, and excellent communication abilities.
Seeking a Sr. Agile Delivery Lead to provide support to Scrum teams and project management for major initiatives. Responsibilities include overseeing agile processes, managing project timelines, prioritizing requests, measuring progress, and driving process improvements. Must have 7+ years' experience as a Scrum Master/Project Manager, be a Certified Scrum Master, and possess advanced knowledge of Atlassian tools. Additional requirements include U.S. citizenship and familiarity with Next-Gen SIEM and LogScale.
Responsible for providing dedicated support to customers with implementation, ongoing operational support, threat hunting, and incident response functions using the CrowdStrike platform and related technologies. Acts as an oversight and technical escalation point for customer security operations center (SOC) team and is responsible for planning, optimizing, maintaining, and follow-on support for the CrowdStrike platform and associated applications.