Teams at COMMSERVE TECHNOLOGIES INC

Own and govern end-to-end Problem Management per ITIL. Lead root cause investigations and RCA sessions, maintain Known Error Database, track corrective actions, analyze incident/change data, create KPIs and executive dashboards, and drive cross-functional remediation with Infrastructure, Network, Cloud, Security, EUC, and Application teams to improve service reliability.

Designs, configures, and troubleshoots enterprise LAN/WAN networks and perimeter security. Implements Cisco routing/switching, WLAN, Palo Alto and Cisco ASA firewalls, F5 LTM (iRules), routing protocols, monitoring via Panorama/Cortex XDR, packet capture analysis, upgrades, and technical documentation. Onsite in Orange County for a 6-month contract.

The Active Directory/Windows Engineer will manage enterprise messaging, directory services, and M365 configurations, while collaborating with IT teams and stakeholders. Key tasks include identity synchronization, troubleshooting, and maintaining documentation.