Collectors Offices

Lead PCGS customer care and event operations, overseeing call center services, inquiry resolution, dealer support, industry events, team development, service metrics, escalations, and process improvement. Partner cross-functionally to enhance collector and dealer experiences, improve efficiency, and strengthen customer loyalty. The role is based primarily onsite in Santa Ana, California, with approximately 25–30% domestic and international travel.

Supports Operations and Customer Relations teams through data analysis, reporting, and dashboard development. Translates stakeholder needs into actionable insights, monitors call center performance and customer trends, analyzes resourcing and operational metrics, and guides projects from scoping through delivery. The role also trains team members on data tools and best practices and partners with operational leadership to improve analytical self-sufficiency.

Provides customer support by investigating and resolving inquiries, processing account adjustments, updating order spreadsheets, communicating solutions, and escalating unresolved issues. Collaborates with Operations and other departments to address customer concerns. The role requires strong communication, listening, empathy, judgment, organization, and problem-solving skills. This is a full-time, onsite temp-to-hire position in Jersey City, New Jersey, working Monday through Friday from 3:00 p.m. to 11:30 p.m.