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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
The Pricing Results Specialist reviews, adjusts market pricing for card submissions, communicates with staff and supports pricing resources while maintaining accuracy and productivity.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead and mentor a PSA Customer Care team handling high-priority phone, email, chat, social media, and message board inquiries. Resolve escalations, meet call metrics, delegate tasks, provide office support, and ensure excellent customer service while working onsite in Santa Ana, CA.
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Lead the strategy and execution of customer-facing service operations at PCGS, overseeing customer care, events, and ensuring exceptional support for collectors and dealers. Drive process improvements and develop metrics to enhance customer experience.
















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