Teams at CipherHealth

Own a product area from discovery through delivery and iteration. Define product vision, strategy, roadmaps, PRDs, user stories, acceptance criteria, and prioritized backlogs. Conduct customer research and data-informed analysis, collaborate with Engineering, Design, Sales, Marketing, and Customer Success, and support launches and adoption. Lead Product Council planning, present roadmaps, evaluate AI-agent outputs, and use customer and usage insights to improve product outcomes.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Lead product strategy, roadmaps, discovery, and go-to-market for a healthcare SaaS portfolio. Build and manage an "agentic" product-analyst layer, run Product Councils, chair the Strategic Product Council, and hire/coach PMs to drive adoption, retention, and business outcomes.