Jobs at CHANEL

Provide exceptional in-store client service to drive sales and retention, convert walk-ins to clients, build lasting client relationships, manage repairs/alterations follow-up, and collaborate with the boutique team to deliver a superior luxury customer experience.

Lead and manage boutique operations including inventory control, shipping/receiving, alterations, facilities, security, staffing, compliance, and expense management. Coach and develop operational staff, collaborate with Home Office on efficiency initiatives, manage budgets/forecasts, and ensure SOPs, systems, and boutique standards deliver exceptional client experiences.

Provide exceptional luxury client service to drive sales and retention: convert walk-ins, build and maintain client relationships, manage repairs/alterations follow-up, collaborate with boutique team, and work flexible hours including nights, weekends, and holidays.

Provide high-touch client service to convert walk-ins to clients, drive sales and retention, manage client outreach and follow-up, handle repairs/alterations, and collaborate with the boutique team to elevate the luxury CHANEL customer experience.

Drive assigned product categories (handbags, small leather goods, costume jewelry) by coaching and managing in-store sales teams, leading assortment planning, analysis, reporting, training, and boutique operations. Maintain boutique image, deliver elevated client experiences, develop local client relationships, and partner with home office buying to grow business.

Lead boutique-facing training and styling initiatives across multiple luxury retail locations. Coach and develop Style and Fashion Advisors, deliver in-boutique and digital learning, support onboarding, partner with boutique leadership to drive client experience, sales KPIs, and talent progression. Travel frequently within the market to provide hands-on coaching and sustain CHANEL brand standards.

Lead in-market fashion training and styling development for boutique teams, deliver in-boutique and digital learning, coach Style Advisors, support onboarding, partner with boutique leadership to improve client experience and drive retail performance across multiple luxury boutiques.

Provide exceptional luxury retail service to convert walk-in customers into clients and brand ambassadors. Build and maintain client relationships, handle repairs and follow-up, collaborate with the boutique team, drive sales and client retention, and work a flexible schedule including nights, weekends, and some holidays.