Teams at CCC Intelligent Solutions

Manages OEM customer relationships, certified repair networks, onboarding, renewals, program launches, issue resolution, reporting, and performance reviews. Develops service strategies, drives retention and product adoption, supports expansion opportunities, and coordinates with account, product, technology, and customer support teams. Facilitates executive meetings, translates customer feedback into improvements, and communicates network initiatives to OEM dealers and field representatives. Requires four days onsite in Costa Mesa as designated by the customer.

Own end-to-end product experiences across complex, regulated, data-intensive environments. Design scalable workflows for diverse personas, partner with product, engineering, research, and data teams, use AI-enabled tools for discovery and prototyping, facilitate workshops, and advocate for design decisions with stakeholders and executives. The role requires strong user-centered design, systems thinking, communication, storytelling, customer research, and a portfolio demonstrating measurable outcomes.

Manage and grow a portfolio of client accounts as a trusted advisor: drive upsell/cross-sell, develop account plans, build pipeline, execute sales plays, ensure retention and value realization, collaborate with delivery/product teams, carry an annual ACV quota, and travel to clients and Chicago HQ.