Jobs at CCC Intelligent Solutions

Manages OEM customer relationships, certified repair networks, onboarding, renewals, program launches, issue resolution, reporting, and performance reviews. Develops service strategies, drives retention and product adoption, supports expansion opportunities, and coordinates with account, product, technology, and customer support teams. Facilitates executive meetings, translates customer feedback into improvements, and communicates network initiatives to OEM dealers and field representatives. Requires four days onsite in Costa Mesa as designated by the customer.

Drive adoption, optimization, and expansion of fraud and investigative solutions for insurance carrier clients. Partner with claims, SIU, fraud, sales, product, and client success teams to improve fraud detection, investigative efficiency, referral quality, and customer outcomes. Analyze usage data, demonstrate ROI, support implementations, develop best practices, and contribute to retention and revenue growth.

Develop customer analytics that improve retention, growth, adoption, and operational performance. Build and maintain BI dashboards, customer health metrics, churn-risk reporting, and predictive models. Partner with Client Success, Product, Sales, and Operations to translate complex findings into actionable recommendations. The role also owns data quality, governance, reporting automation, workflow improvements, and stakeholder communication.

Own end-to-end product experiences across complex, regulated, data-intensive environments. Design scalable workflows for diverse personas, partner with product, engineering, research, and data teams, use AI-enabled tools for discovery and prototyping, facilitate workshops, and advocate for design decisions with stakeholders and executives. The role requires strong user-centered design, systems thinking, communication, storytelling, customer research, and a portfolio demonstrating measurable outcomes.

Manage and grow a portfolio of client accounts as a trusted advisor: drive upsell/cross-sell, develop account plans, build pipeline, execute sales plays, ensure retention and value realization, collaborate with delivery/product teams, carry an annual ACV quota, and travel to clients and Chicago HQ.

Own the full sales cycle for CCC’s growth products, from outbound prospecting and discovery through negotiation and close. Build pipeline within existing insurance carrier accounts, identify buyers, create demand, achieve revenue quotas, and maintain accurate Salesforce forecasts. Partner with Client Partners, Solutions Engineers, and Client Success while becoming a product and competitive landscape expert. The role requires selling complex enterprise SaaS platforms in fast-paced, multi-stakeholder environments.