Jobs at Carrum Health

Provides commercial legal counsel across the business, focusing on drafting and negotiating customer and partner agreements, healthcare regulatory compliance, privacy, HIPAA, PHI data flows, and risk management. Partners with Sales, Finance, Operations, Product, Compliance, and Client Success; develops contract templates and playbooks; improves legal processes using CLM and AI tools; and coordinates with outside counsel when needed.

Own the full sales cycle for mid-market self-insured employer accounts, including pipeline development, broker partnerships, product presentations, ROI proposals, negotiations, and deal closure. Collaborate with Solutions Consulting, Customer Success, Marketing, Partnerships, and Product teams. Engage HR executives, Total Rewards leaders, CFOs, and benefits consultants while translating value-based care and healthcare ROI into compelling business cases.

Own frontline IT and helpdesk support for a fully remote workforce of 400+ employees. Responsibilities include resolving tickets, provisioning and deprovisioning accounts and devices, managing device lifecycles, troubleshooting access issues, supporting Single Sign-On and ticketing platform rollouts, documenting processes, and collaborating with Security, People Operations, and other departments in a HIPAA-regulated environment.

Build and deploy production machine-learning models for member identification, personalization, provider search, and healthcare AI tools. Lead projects from problem framing and prototyping through product handoff, design experimentation and causal analysis, define product metrics, and develop reliable feature pipelines and experiment infrastructure. Partner with product, engineering, care operations, marketing, and analytics engineering while communicating recommendations clearly and ensuring models are monitored, tested, and impactful.

Own marketing data science strategy, including campaign experimentation, causal inference, multi-touch attribution, monitoring, and predictive models for LTV, drop-off, segmentation, propensity, and personalization. Build reusable data models and semantic-layer assets, ensure analytical rigor, and partner with marketing and data teams to guide campaign decisions. Work remotely with occasional travel.

Supports daily healthcare marketplace operations by accurately executing documented workflows, coordinating patient logistics, improving processes, testing internal and patient-facing tools, and maintaining clean operational data. Collaborates with Care, Technology, Analytics, Provider Operations, Finance, and other teams to resolve issues, streamline the patient journey, and improve internal systems. Requires attention to detail, discretion with confidential information, adherence to HIPAA, adaptability, and strong prioritization in a fast-paced remote environment.

Own Carrum Health’s member and employer growth funnels, including landing pages, activation journeys, eligibility and sign-up flows, experimentation, attribution, and lower-acuity service-line launches. Partner with engineering, design, marketing, sales, care, compliance, and machine learning teams to improve conversion and access to specialty care. Lead a growth pod, build scalable content systems, use AI for rapid prototyping, and optimize responsibly within healthcare privacy and clinical guardrails.

Own cross-functional technical programs across product, data, engineering, security, infrastructure, IT, and marketing. Establish planning and operating cadences, roadmap and capacity tracking, release management, delivery metrics, incident management, compliance support, onboarding, and AI-native engineering operations. Coordinate dependencies, vendors, clients, and partner integrations while providing leadership with concise status reporting and ensuring multi-team initiatives launch predictably.

Own end-to-end B2B demand generation programs across Marketo and Salesforce, including nurture, lead scoring, routing, segmentation, campaign testing, reporting, and database hygiene. Partner with Sales and Marketing teams to convert pipeline, improve lead quality, manage demand-generation vendors, and demonstrate campaign impact on revenue. The role is remote-first and supports employers, benefits consultants, brokers, and health plans.

Owns end-to-end execution of strategic growth initiatives, including prioritization, timelines, cross-functional alignment, performance measurement, data analysis, root-cause investigation, and executive reporting. Builds scalable operational frameworks and workflows across Sales, Network, Partnerships, Technology, Finance, and Operations while driving measurable growth, financial outcomes, and organizational change.

Own Carrum Health’s member-facing voice, messaging, content, and creative production across service lines and touchpoints. Lead designers, writers, and content specialists; manage agencies, contractors, budget, and production systems. Build editorial workflows, modular design systems, content libraries, and practical AI-enabled processes while ensuring healthcare accuracy and compliance. Use research, testing, performance data, and lifecycle marketing expertise to guide content decisions and improve member engagement.

Lead the technical direction of Carrum Health’s billing and payments platform. Centralize pricing, define billing service boundaries and data models, and build reliable systems for invoicing, provider payments, and financial reporting. Partner with Product, Finance, Operations, and Data on cross-team initiatives, write architectural documentation, mentor engineers, and ensure financial correctness, observability, auditability, and safe rollbacks. Work primarily with Ruby on Rails, React, PostgreSQL, Docker, and AWS in a remote-first startup environment.

Leads and develops an outbound Business Development Specialists team responsible for educating, qualifying, and converting prospective healthcare participants. Owns outreach conversion targets, coaching, call strategies, performance metrics, dashboards, staffing, training, workflow improvements, compliance, and patient experience. Partners with Sales, Marketing, Client Success, and leadership to align campaigns and program changes while handling escalations and fostering a patient-first, high-accountability culture.

Engages eligible patients through outbound and cold-call outreach, educates them about Carrum Health programs, qualifies needs, addresses objections, and converts prospects into participants. Manages follow-ups, documents interactions in internal systems, supports queue and inbox coverage, applies insurance and eligibility knowledge, escalates complex cases, and provides workflow feedback. The role requires strong communication, consultative selling, organization, resilience, de-escalation skills, and a patient-first approach.

Conduct daily audits of healthcare documentation and operational workflows for accuracy, completeness, timeliness, and compliance. Apply standardized audit criteria, document and escalate findings, track corrective actions, identify recurring process gaps, validate quality data, and support reporting. Review AI-generated audit findings against source documentation, test updated tools, protect confidential patient information, and contribute process-improvement ideas within a remote-first health technology environment.

Own growth, utilization, and profitability initiatives for surgical and emerging service lines. Translate strategy into scalable operational workflows, lead cross-functional execution, develop service-line analyses and metrics, optimize clinical pathways, support market launches, and act as an internal and external subject matter expert with clients, consultants, employers, and clinical partners.

Lead a new product pod from concept to market while remaining hands-on in Ruby on Rails, React, React Native, PostgreSQL, Docker, AWS, and Azure. Set technical direction, design architecture, write production code, instrument the member funnel, and deliver secure, scalable software. Hire and coach senior engineers, manage delivery and incidents, collaborate across product and business teams, and build HIPAA- and SOC 2-compliant systems in a regulated healthcare environment.

Own marketing performance measurement and causal testing across growth channels. Design holdout and incrementality experiments, standardize conversion definitions and campaign taxonomy, build a trusted reporting layer using BI tools, and translate statistical findings into executive recommendations. Partner closely with embedded data science, marketing, client success, and product teams to guide channel investment and optimization.

Own end-to-end RFP and RFI responses for employer, benefits consultant, and health plan prospects. Responsibilities include coordinating subject-matter experts, managing deadlines, maintaining proposal content libraries, incorporating competitive win themes, proofreading and quality assurance, and keeping sales leadership informed. The role also improves proposal processes and collaborates with Solutions & Strategy, Customer Success, Provider Relations, Legal, IT, and executive teams.

Supports the CEO, CGO, CFO, and Chief Network Officer by managing complex calendars, travel, board logistics, communications, leadership meetings, and follow-through. Leads San Francisco workplace operations, vendor relations, visitor experience, and office culture. Owns strategy, budgeting, and execution for company and team offsites, while coordinating cross-functional initiatives and maintaining discretion in a high-growth, remote-first environment.