Teams at Cargomatic

Manages enterprise customer relationships and day-to-day shipment operations, serving as the primary contact and coordinating with Sales, Account Management, Carrier Operations, and leadership. Tracks account metrics and SLAs, resolves issues, supports customer growth initiatives, and develops processes and SOPs for offshore support teams. The role requires strong communication, analytical problem-solving, organization, urgency, and intermediate to advanced Microsoft Excel skills.

Manage and grow relationships with customer accounts, ensuring satisfaction and expansion. Collaborate with teams to optimize freight execution and achieve performance targets.

Provides customer support for transportation shipments, including status updates, appointment coordination, shipment monitoring, issue resolution, documentation, proof of delivery, reporting, and billing accuracy. Coordinates with customers, drivers, carriers, dispatch, terminals, and operations teams to resolve exceptions and ensure timely execution. Maintains accurate records, follows up on open items, and identifies recurring service issues. Requires strong communication, organization, problem-solving, and experience in customer support or logistics.